Phone No: +91 959-043-3386
Email id: enquiry@cksportz.com
Address: #3 & 4, Sy. 37/2 Gopasandra Village, Muthanallur, Bengaluru – 560099
INFORMATIONS
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All our customers are entitled to all statutory rights (India applicable law) when buying goods from CK Sportz. You will need to produce your original receipt as proof of purchase.
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account and password management. CK Sportz does not sell products for purchase by minors. We may sell children’s products for purchase by adults. If you are under 18, you may use CK Sportz only with adequate permission from a parent or guardian.
Visitors may post reviews or comments and submit suggestions or questions so long as the content is not illegal, obscene, threatening, or infringing intellectual property rights. You take the entire responsibility for all the contents, reviews, comments posted by you or sent to us.
Please review all our policies, such as our Privacy Policy & Shipping Policy posted on the website. You will abide by all these policies while you visit www.cksportz.com. We reserve the right to make changes to all our policies; at any time. We can cancel any order at our sole discretion placed through the website – payments related to the purchase will be refunded back to the buyer’s account (This will be in the worst-case scenario, and we appraise the buyer with adequate reasons).
CK Sportz shall not be held liable for any injuries resulting from using any gears. All gears displayed on our website may not be available for sale due to product unavailability or other reasons, this is a rare case & we try our level best to re-stock all the gears ASAP. We deal in almost 100% fresh stocks & latest models. However, other brands frequently make changes to their equipment. We will provide you with the version available of the same model & will immediately change the details on our website. This scenario is uncommon, and we will duly inform you about the same, and we will send you all the details of the latest changes to the model in its new version.
Also, due to the nature of the sport, some reasonably foreseeable impacts may exceed the limitations of our products. CK Sportz accepts no responsibilities for any injuries sustained or damages caused to people or property by the misuse of our products. If you have any questions regarding any of our policies, please write us at: feedback@cksportz.com
If you are dissatisfied with the equipment after receiving your order, you can return the goods (still sealed in any protective shrink film and bubble wrap) within 7 days. We will provide you with a full refund (or if you prefer to exchange or credit against another purchase) of your purchase price minus the postage costs involved. If the goods are used and sent back for refund claims, we cannot accept such returns for refunds. Please make sure returned goods are still in the same state as delivered to you (not used in practice or match).
We regret that delivery and handling charges are not refundable.
All the items are checked thoroughly by us before they get despatched. However, if you receive faulty goods, we will re-deliver a replacement and cover your carriage costs of the faulty goods sent back to us. Please report any damage or suspected damage caused by our delivery agents during shipping on the day of receipt to ensure our right to seek compensation from them. This statement does not affect your statutory rights in any way.
All of our cricket bats are guaranteed against premature breakage during reasonable use and care for a period of one cricket season from the time of purchase. Should you experience any problems at all, please let us know so that we can suggest an appropriate course of action. We always try to be very helpful and arrive at a fair decision.
We at CK Sportz are proud of the quality of all our bats and will always replace or repair bats (in the warranty period – First Season) that have genuine faults in materials or craftsmanship.
Please note that manufacturers keep changing the shape, look and feel of their products now and then to use the best technology and get the best performance. So there is a slight chance that the product you receive does not match the exact picture shown on the website. We can not guarantee that you will get what you see on our website, but we guarantee that all our products are 100% genuine and directly sourced from the brand manufacturers.
We offer a fair usage warranty for one season with all of our bats, apart from those mentioned to the optional secondary drying process. This warranty covers all repairs required for the reasonable use of the Cricket bat. It is important to note that during a bat’s life, most damage is not due to a faulty bat but simply the nature of the impacts and forces involved in the game, especially during mishit and mistimed shots which are the fault of the batsman and NOT the bat. NO manufacturer will give a guarantee against damage or breakage of a cricket bat. Bats break in various ways for a whole variety of reasons & in our view, if the bat breaks due to a manufacturing fault (and not by misuse or neglect) and is irreparable, we will replace it from stock. We are not responsible for damage if you do not follow our preparation instructions or if the damage is a result of a mishit shot (an edge or blow on the toe) which is the batsman’s fault and NOT the bat’s. In these cases, we may be able to help repair the bat, but this may be chargeable, so please discuss any problems with us first.
Genuine faults; we will repair, where possible, or replace, where necessary, and as quickly as possible. The cost of the bat has no reflection of whether a bat cracks or not; all bats crack! The most expensive bats indeed hit the ball better because they are usually softer. Generally, costly bats are more likely to crack, dent or break than cheaper bats. Many people are far too quick to blame the bat when the fault lies with the batsman. The batsman should ensure that
he hits the ball 12-20 cm (5 to 8 inches) up from the bottom (toe) and the middle of the bat. Failing to follow this may result in damage, then the damage is not covered by any guarantee or warranty. The toe, edges and shoulders of the bat are not thick, and hence they are more prone to damage. Though the damage to these areas is not intentional, the customer should be held responsible for the damages. A small percentage of bats sold can crack under massive
stress when the ball hits the willow. You must take care when playing with your bat for the first time & you MUST ensure you have knocked in your bat, especially on the sides and on the bottom. Even if you buy a ready-to-play bat, you must prepare the bat before using it in its infancy (it is usual for a cricket bat to have many minor cracks in the face.)
Unfortunately, we receive bats back from customers who have mistreated their bat, and if the manufacturer finds this, they will return the bat to the customer untouched. If a damaged bat is sent to us and the manufacturer agrees that there is a fault with the bat, they will either fix or replace the bat. Returns can take up to 4 weeks to repair or replace. If you feel your bat has cracked or split and there is a flaw with the willow, please return it to us with a note explaining what happened. If the bat is over 12 months old, you will have little or no case for replacement. We aim to provide quality equipment at an affordable price with a sleek process to enhance your enjoyment. CK Sportz reserves the right to revoke the warranty if the bat is used unreasonably. CK Sportz also reserves the right to cancel the warranty status if labels were removed or chosen not to be applied. No cash refunds are offered to the customer & the postage costs relating to the returning of bats will be borne by the customer.
CK Sportz will not offer further price reductions on any products purchased already, and the price is reduced due to marketing promotion later.
Via any payment method, we cannot accept returns on personalised items; it includes those cricket bats that have utilised the Knocking-In Service for example.
It is the customer’s responsibility to pay all import and customs charges for the receipt of delivery of any orders to a destination country.
We do not store personal or financial information in the processes of payment, nor do we share this information with any 3rd party.
Discount/coupon codes must be applied at the checkout. If the code is not entered we cannot honour said discount in retrospect of an order being placed. It is the responsibility of the person purchasing the goods to ensure that any code is entered into the relevant field ahead of completing the transaction.
Customers can use only one discount code per transaction.
You cannot use discount codes during promotional events except the abandoned basket and welcome discount code.
When purchasing from overseas, there may be occasions where an item(s) price is displayed differently at the checkout. Please note the final amount at the checkout is the correct price for each item.
Due to the customised nature of the products, refunds or exchanges are not available on
sportswear orders & personalized helmets unless the products are defective. If you believe your products are defective, you must contact CK Sportz immediately. Returns will not be accepted if products have been used, worn or washed. We will not accept returns or exchanges on any items where the tags have been removed or the packaging damaged.
We are unable to accept any cancellation or amendment requests or refunds on personalised helmets, cricket bats that require knocking in or anti-scuff/edge tape applying or sportswear once an order has been placed. No refunds will be given regardless of the payment method used in any cases involving the aforementioned products.
Should you receive an item that is damaged in transit or that you believe is lost then you must make us aware immediately via phone (9310569718) or write to info@cksportz.com. Failure to do so may invalidate any claim for said item(s).
We aim to have all orders dispatched within 3-5 working days. Any cancellation made during this period will incur a cancellation charge. Please see below the “Returns Policy”
If certain items are not in stock with CK Sportz you will be notified in your confirmation email and advised whether to expect a delay or not.
Orders during busier periods can result in a delay that can take up to 15 working days due to high levels of demand. Adding anti-scuff and edging tape to a cricket bat will increase the weight from the advertised weight.
Where it is discovered that a product you originally ordered is out of stock, we reserve the right to substitute said item to an equivalent offered from a different manufacturer. We will always aim to contact you in the first instance to advise of the situation, but this cannot be guaranteed before your order is dispatched.
If ordering from overseas please write to info@cksportz.com to confirm delivery charges before placing your order. Customs Duties are the buyer’s responsibility and CK Sportz is not liable for these or any costs associated with the return of any goods internationally including delivery, refunded payment costs, re-stocking costs or anything else. There may also be a re- stocking fee for items that are held in Customs for more than 14 days.
At CK Sportz, we try to offer the best service possible and understand that ordering cricket equipment over the internet can sometimes be difficult to judge sizes and colours. We offer a return policy that considers this. Any custom made cricket bat purchased from CK Sportz is not returnable unless damaged.
We offer either an exchange (upon receipt of additional postage) or a refund of all goods purchased through CK Sportz (except cricket bats that have been knocked in or personalised with edging tape or a face fitted), provided they are returned to us in their original packaging and have not been used, within 14 days of delivery and that we have received written notification that a return is required.
We will always deduct our postage costs (including where an order has attracted free delivery) from any refunds relating to exchanges or refunds of none faulty; we are sorry that we cannot refund any postage or packaging costs and charges incurred by yourself on any such returns. You may also incur additional charges for any items which are exchanged.
For any overseas orders that are damaged in transit, you must cover the cost of return postage if requested to return the said item(s) to us. Please note you may also incur additional shipping charges on any replacement / repaired item(s) however, the decision to waive this charge is at our discretion.
You should not wash Sportswear items with fabric conditioner, softener and at a temperature of no more than 30 degrees to ensure no fading or damage to sponsor logos. If we deem this has been the case we shall not be liable for any kind of refund or exchange where sponsors peel from the shirt.
Items that are personalised or re-personalised by us for the customer cannot be guaranteed when the garments provided to us have already been worn or washed.
For postal items, please ensure you complete and return the enclosed returns form with your item(s) and return them to us (recorded delivery is advisable as proof of postage).
Any goods shipped out of India are not covered by the terms and conditions of our standard return. For further information on our overseas return terms and conditions, please write to info@cksportz.com
Any order cancelled during the delivery period (within 14-18 days) will incur transaction cost + 10% deduction of the total sale value. These types of cancellations are generally attributed to a change of mind even before receiving and/or trying the product, and so we need to protect ourselves from getting penalised by the manufacturers/supplier.
Any items that are returned to us for us to ‘make good’ should be done so in mint condition, unworn, unspoiled, with no odours and with the original tags intact and still attached. Any items returned to us, not in this condition will be returned to the customer in the state we receive them. In this case, we will not refund any postage costs and reserve the right to collect further postage costs to send the goods back out to the customer. No additional work or ‘making good’ will be carried out on any goods regardless of faults if the goods aren’t returned to us in the above-described condition.
CK Sportz reserves the right to adjust sportswear and equipment prices at its discretion depending on suppliers’ fluctuating prices. This may be up or down at any stage throughout the year.
We accept payment via UPI and payment gateway.
1. The Gift Card is not a cheque guarantee, credit or charge card.
2. Gift Cards cannot be used to purchase Gift Cards
3. Gift Cards cannot be exchanged for cash
4. No change will be given, but the balance may be applied to future purchases.
5. The Gift Card will expire in 12 months from the date of issue.
6. Gift Cards cannot be returned or refunded, except under your legal rights.
7. Please protect this Gift Card and treat it as cash. CK Sportz cannot be held liable for lost, stolen or damaged Gift Cards.
8. If any product purchased with a Gift Card is exchanged or refunded, any money owing will be given as a gift card
9. CK Sportz reserves the right to refuse to accept a Gift Card that it deems to have been tampered with, duplicated, damaged or otherwise is suspected to be affected by fraud.
10. CK Sportz reserves the right to change any of these terms and conditions from time to time without notice. To take appropriate action including cancellation of the card if, at its discretion, it deems such action necessary (e.g. to change the scope of the Gift Card service, notify of the service withdrawal or in the event of circumstances beyond its control).
Anything ordered by a customer must be paid fully in advance and is not exchangeable for any other stock or a refund once the order has been placed with CK Sportz.
We reserve the right to withdraw or change any promotions run by CK Sportz without prior notice.
Should you feel that you have received faulty goods in the first instance, please make contact with us either by phone at 9310569718 or write to info@cksportz.com to advise us of the situation.
The majority of manufacturers will offer a warranty period of 6 months from the date of purchase on their products. We reserve the right to seek the opinion of the manufacturer if it is not an item manufactured by CK Sportz. Any decision on these matters is made at their discretion and is final.
Please note that the cost must be borne by yourself if we ask for a product(s) to be returned to us for inspection, repair or replacement.
Completion of the returns form does not guarantee qualification for return. This does not apply to faults caused by accident, neglect, misuse or everyday wear and tear such as water damage caused by bats being used in wet conditions. This does not affect your statutory rights.
When we have requested for an item to be returned please include the following:
• A copy of your original receipt or
• The order number
• The original packaging if possible.
• Your delivery address, telephone number and email address
• A brief note outlining why the items are being returned
So that we can deal swiftly with your returned goods may we ask that you please send us an email asking for the address where the item needs to be sent.
Our goal is to ensure that all of our customers are completely satisfied and so we always try for prompt service and shipping.
Stock orders are usually shipped within a week. By and large, all our bats are custom made, as we offer options of weight, sticker, grip, toe guard etc. to choose from before you place your order. However, heavily customised orders usually take 3-4 weeks turnaround time depending upon the exact requirement as there are multiple options for you to choose from like Grains, Shape, Handle, Profile thickness, Concaving/Convexing, length of Blade and/or Handle, initials or your name laser printed on the back of the bat. Having said that, sometimes this process is a bit quicker depending on the overall demand. If you have any such customised or personalised requirements, please update the note on the checkout page so that we can get in touch and explain the process and timeline.
Please feel free to stay in contact with us during this time to see how things are going. Shipping is by India Post and is traceable to most countries. Dispatch is confirmed via E-mail along with tracking details and confirmation of credit card charge if applicable. If you would like quicker shipping by DHL couriers please ask us for a quote. Parcel contents are insured against loss when sent to minimize the risk to the customer. We have so far had no problems, and if anything occurs, we make sure we are covered.
For shipments, generally valued over a certain value you may be subjected to import duties/taxes which are levied upon importation to your country. Additional charges by customs must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. If you are unsure of these, you should contact your local customs office for further information. Customs forms for all international packages list the value of your order’s contents. Generally, this is not a problem as the goods do not attract a high value. In case you are presented with any custom or import duty from Indian Customs or your local country’s duty officials, “CK Sportz” shall not be responsible for any kind of import duties; custom duties, import VAT, Forwarding/Clearance or any kind of local taxes levied on the equipment upon receipt of the shipment. In any such cases, buyers are solely responsible for paying these charges.
Phone No: +91 959-043-3386
Email id: enquiry@cksportz.com
Address: #3 & 4, Sy. 37/2 Gopasandra Village, Muthanallur, Bengaluru – 560099